Measuring client outcomes

Mind complements the data collected through My Better Life® with surveys that measure client outcomes. We call these ‘Getting Better Together’.

These surveys periodically track how a person rates their current situation against standardised, service-specific outcomes such as reduction in distress or improved activities of daily living.

Individual and service outcomes are measured from entry to exit in a collaborative way with the client. The client can track their progress and staff can use the data to facilitate meaningful conversations about what the client has achieved and how they can continue to progress.

The aggregated outcome measures and My Better Life plan® data will provide Mind with valuable insights over time as to how well our different service categories perform in helping people make progress in achieving program objectives and their chosen recovery goals. These insights will inform our service review and planning, as well as provide data demonstrating our impact.